CenturyLink only earned two stars across the board in the same survey. Although CenturyLink is a reliable service, the coverage area is not as widespread as Xfinity.
And while their online reviews are about the same as Xfinity for service reliability, Comcast received more awards due to a recent customer satisfaction survey.
Xfinity currently offers service in 41 states :. CenturyLink has service in 36 states:. Both providers offer options for bundling internet with TV and other services to get the best rates possible.
Xfinity offers bundled packages including internet, TV, home phone, mobile phone and home security. CenturyLink has bundled options with home phone starting. Note that TV lineups, internet speeds and availability vary by location. CenturyLink offers a Price for Life Plan with download speeds of up to Mbps without having to worry about your bill changing for as long as you have service with CenturyLink.
Xfinity bundles cable internet, TV and digital phone plans, while CenturyLink offers DSL or fiber optic internet and home phone services. Overall, Xfinity gives customers more ability to mix and match internet speed options with TV channel plans than CenturyLink does.
Customers tend to be much more satisfied with their service from Xfinity than with CenturyLink. The American Customer Satisfaction Index ACSI scores internet providers based on feedback from customers and gives them an annual customer satisfaction score. Xfinity has outscored CenturyLink every year since Power also gave Xfinity a better score in every region where they overlapped internet service.
Consumer Reports readers rated Xfinity higher, too, with better scores for both reliability and speed. This tracks with complaints about CenturyLink on Reddit and the Better Business Bureau: Its DSL plans are often slower than expected, and some customers have experienced frequent outages. The equipment required for each network type will vary. If you are consistently getting slower speeds, check out these ways to boost your Wi-Fi speeds.
It depends on the type of CenturyLink service you get. For DSL service, you will need a phone line. For CenturyLink fiber-optic internet, a phone line is not required. Joe oversees all things broadband for Allconnect. His work has been referenced by Yahoo! He has utilized thousands of data points to build a library of metrics to help users navigate these … Read more. Read bio. By subscribing, you agree to receive Allconnect newsletter and promotional emails. Your privacy is important to us.
Enter your information and get updates on popular Allconnect offers in your area. Why do we ask for your address? Need help? Speak to one of our experts. Call: Data caps. Download speeds. Transfers data to your home for activities like streaming, shopping and browsing social media. Mbps Megabits per second.
A unit of measurement used to indicate download and upload speeds. Upload speeds. Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Where do you need service? Please select an address. Enter a unit number. Here's how we rate providers. All of Xfinity's internet plans come with a 1.
Sure, most of us won't use that much data in a month, but why worry about it when CenturyLink offers unlimited data? Offers and availability vary by location and are subject to change. CenturyLink, on the other hand, ranked 28th overall.
A couple of quick caveats here: those scores aren't representative of actual download speeds for either Xfinity or CenturyLink. Instead, the scores represent a combination of the average download speeds, upload speeds, and latency that Xfinity and CenturyLink internet users saw in more than 1 million speed tests taken in Also, we should note that our top-ranked ISP earned a score of And both Xfinity and CenturyLink are at a disadvantage compared to fiber internet providers since we also measured average upload speeds.
Cable and DSL internet don't have fast upload speeds, but fiber does. Though Xfinity and CenturyLink both have fiber plans. Typically, bundling your internet with TV service from the same provider saves you some cash. Sad trombone. So whaddya do if you have to call Xfinity or CenturyLink? First off, take a deep breath and channel your inner Mother Teresa. Here are some more tips for navigating what feels like trench warfare with customer service:.
I was forced to switch from Xfinity to CenturyLink because Xfinity had heavily oversubscribed my area. Click here to cancel reply. Name required. Email will not be published required. Vivint Smart Home Security Review. By signing up, you agree to our Terms of Use and Privacy Policy. Disclaimer : The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing.
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